Privacy
policy.

1. Who we are

Dento Surg Dental & Implant Center, Al Ghubrah North, Muscat, Sultanate of Oman, opposite Avenues Mall, in the building next to Bank Beirut. We are responsible for the personal data we receive through this website and the contact channels linked to it. Privacy contact: phone and WhatsApp 72400029, email dentosurg@gmail.com.

2. Scope

This policy covers the website dentosurg.om and contact with us by phone or WhatsApp through it. It does not cover the medical record opened when you visit the center, which follows its own procedures in the clinic.

3. Data we collect

a. When you browse the website

The website does not ask you to register or enter any data, and it sets no cookies of its own. Our hosting provider and service providers automatically log technical data, such as IP address, device and browser type and time of visit, to run and protect the website.

b. When you contact us

If you message us on WhatsApp or call us, we receive your name, phone number and message, and any information you choose to share about your case or appointment.

c. Health information

We do not ask for health information through the website. Anything you choose to share about your condition by WhatsApp or phone is treated as sensitive and confidential, and used only to arrange your appointment and answer your question. Please avoid sending detailed medical information or photos before your visit unless needed.

4. How we use your data

• To answer your questions, and to book, confirm and remind you of appointments.
• To improve our services and the website.
• To meet legal and regulatory requirements in the Sultanate of Oman.

We do not sell or rent your data. We will not send you marketing messages without your consent, and you can stop them at any time.

5. Legal basis and consent

We process your data with your consent when you contact us, and to carry out your request to book an appointment, in line with the Personal Data Protection Law issued by Royal Decree No. 6/2022 and its executive regulation. You can withdraw your consent at any time.

6. Sharing data with third parties

We use outside services to run the website and to communicate with you, each with its own privacy policy:

• Netlify: website hosting.
• Google: the embedded map, web fonts, and the center's Google profile and reviews.
• WhatsApp (Meta): WhatsApp buttons open the conversation in the WhatsApp app.
• Instagram, YouTube and Facebook: when you open links to our accounts.

Some of this data may be processed on servers outside the Sultanate of Oman. We do not share your data with anyone else unless a competent authority officially requires it under the law.

7. Cookies

The website sets no cookies of its own, but the embedded Google map may set its own cookies when displayed. If we later add analytics or advertising tools such as Google Analytics or Google Ads, we will update this policy and ask for your consent where required.

8. How long we keep data

We keep contact data for as long as needed to reply to you and manage your appointment, and for no more than 12 months from the last contact, unless the law requires a longer period.

9. Protecting your data

Only center staff who handle appointments and care can see your messages, and we use appropriate safeguards. No transfer of data over the internet can be guaranteed to be completely secure.

10. Your rights

Under the law you have the right to:

• Know what data we hold about you.
• Ask us to correct or delete it.
• Withdraw your consent to its processing.
• Object to its use for marketing.

To make a request, contact us on 72400029 by phone or WhatsApp, or by email at dentosurg@gmail.com, and we will reply within 30 days. You may also complain to the competent personal data protection authority in the Sultanate of Oman.

11. Children

Our services include children's dental care; contact and booking for children are made by a parent or guardian.

12. Changes to this policy

We may update this policy from time to time, and the date of the latest update appears at the top of the page.